Support

When something needs fixing fast, start a live chat — our team replies immediately, typically within a couple of minutes. Live chat is perfect for urgent account access, game issues, or clarifying bonus rules on the spot. Our live chat is available 24/7. Prefer to talk? Call +27 10 140 0395 for direct help — phone agents are ready to walk you through deposits, withdrawals, and verification steps. Our phone support is also available 24/7.

Fast email support for detailed requests

Email support@tictacbets.co.za for questions that need documentation or follow-up. Our support staff typically responds within 24 hours, and often the same business day, with clear next steps and any required forms or links.

Find answers faster: Help center and FAQs

Before you contact us, check the Help Center and FAQs for quick solutions on common topics: account setup, document verification, deposit and withdrawal limits, bonus terms, and how free spins work. We explain wagering requirements, promo validity, and common cashout rules so you can get back to playing sooner. For game-specific help, see our reviews like Queen Of Fire Slots for feature and bonus info.

Payments, withdrawals, and bonus support

We accept major payment methods, including American Express, Apple Pay, Google Pay, MasterCard, and Visa, and operate in South African rand (ZAR). If a deposit or withdrawal is delayed, the fastest way to resolve it is to contact support with the transaction ID, date/time, and any screenshots. Our team can also explain bonus conditions — such as playthrough requirements and maximum cashout limits — and guide you through unlocking or forfeiting promotions when needed. For a full overview of the site and bonuses, visit our Tic Tac Bets Casino review.

Friendly experts committed to resolving issues quickly

Our agents are trained to handle account, transaction, and gameplay concerns with respect, speed, and confidentiality. If your issue needs specialist attention, we escalate it and keep you updated until it’s resolved. We also help with responsible gambling tools like deposit limits, time-outs, and self-exclusion — and we’ll support you if you need to use them.

We want you to feel comfortable reaching out — whether you have a technical question, need help with a payout, or want clarification on a promotion, contact us via live chat, phone, or email and we’ll sort it out together.